FAQ PVS Transitions from Chronicled to NABP

Why is Chronicled transitioning the Product Verification System (PVS) to the National Association of the Board of Pharmacies (NABP)?

At Chronicled, we continually aim to provide the most value to our customers. We've decided to focus our resources on enhancing our Contracts & Chargebacks business. To ensure the PVS continues to grow and excel, we are transitioning it to NABP, an organization that shares our commitment to safety and efficiency in pharmacy practices.

What will happen to the existing PVS? Will there be any disruption in services?

The transition of PVS to NABP has been designed to be seamless, with no disruption to services. NABP will continue to uphold the high standards of safety, efficiency, and customer service that you've come to expect from us.

How will this transition affect customers who are using the Contracts & Chargebacks solution?

Customers using the Contracts & Chargebacks solution will not be affected by this transition. In fact, they can look forward to enhancements and improvements as we focus our resources on this area.

Can customers still expect the same level of customer service and support?

Absolutely! Both Chronicled and NABP are committed to providing exceptional customer service. Whether you have questions or need support, our teams are here to help.

Will there be any changes to the Contracts & Chargebacks business?

With our renewed focus on the Contracts & Chargebacks business, we plan to introduce new features and improvements. We're excited about the developments in store and can't wait to share them with our customers.

Who should I contact if I have further questions?

For any further questions, you can reply to the communication email sent to you or contact Eric Garvin, Head of Pharma Solutions at eric@chronicled.com. We're always here to help and address any questions or concerns you may have.